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Jackpot Paradise – withdrawal delay tactics

Ruling

Resolved - Jackpot Paradise needed further ID to verify the player's account. As the player is non-responsive we assume this issue has been resolved.

Read our Jackpot Paradise Casino Review.

Player's Complaint

I have been waiting for my winnings for 3 weeks, numerous requests from changing withdrawal method, documents required, which I have done, which they have accepted but then ask for another document or withdrawal method, answer none of questions, I am just going around in circles ...

Read the casino review

7 Responses

ThePOGG
Jul 14, 2016

Hi mayu100 - welcome to ThePOGG.com!

Before we can do anything to help you I need you to provide me with the username and email address you use at Jackpot Paradise. Once I have these I'll contact the operator and see what I can find out.

Thanks,

ThePOGG

ThePOGG
Jul 22, 2016

Hi mayu100,

In response to your email, I don't have a specific reply to your issue yet but I have managed to contact the correct address to discuss the issue. I will hopefully have something for your shortly.

Thanks,

ThePOGG

ThePOGG
Jul 22, 2016

Hi mayu100,

In response to your email, I don't have a specific reply to your issue yet but I have managed to contact the correct address to discuss the issue. I will hopefully have something for your shortly.

Thanks,

ThePOGG

ThePOGG
Aug 01, 2016

Hi mayu100,

I've spoken with this operator about your issue. The problem appears to be that you've yet to meet the security verification requirements. The operator's stated that they've already informed you that they need the following:

- valid photo ID (passport/driving license)

- a bank statement showing the deposit transaction you made to Jackpot Paradise

Could you please let me know when you've forwarded these on to the operator.

Thanks,

ThePOGG

ThePOGG
Aug 09, 2016

Hi mayu100,

Have you submitted the above ID?

Thanks,

ThePOGG

ThePOGG
Aug 17, 2016

Hi mayu100,

I'm waiting to hear back from you regarding whether or not you've submitted the above requested ID?

Thanks,

ThePOGG

ThePOGG
Aug 31, 2016

Hi mayu100,

If I've not heard back from you by Friday the 9th of September I'll assume that you no longer want our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.