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Jetspin – delayed payment


Found for the Casino - While we understand the player's frustration with the delays, if you play your balance down before we can conclude our discussion there is nothing we can do to help you.

Read our Jetspin Casino Review.

Player's Complaint

these guys owe me 4000 AUD they have been using the excuse of a technical glitch and discarding my payment.they have done this 3 times and after an email the first time they said they had fixed there issue and for me to reload my payment and it would be paid.but nothing today was the third time I found the payment discarded.im broke owe money rent and I need my money please help me.

Read the casino review

4 Responses

Jul 27, 2018

Hi LuckEStar - welcome back!

I'll contact the operator and see what we can find out for you.



Sep 03, 2018

Hi LuckEStar,

I've finally managed to get hold of the appropriate team member to discuss your issue. They inform me that there have been issues processing your withdrawal back to your card (rejected transactions) and that their payment processor couldn't resolve these. As such they asked you to engage with any other payment method available. Unfortunately they have passed on that at this point you chose to play with and subsequently lost the balance you are contesting. While I understand your frustrations unfortunately if this is the case there's nothing further we could do to help you. Can you confirm whether this is accurate?



Sep 10, 2018

Hi LuckEStar,

I'm following-up on the above?



Oct 15, 2018

Hi LuckEStar,

If we haven't heard from you by Friday the 26th of October I'll assume the above is accurate and close this complaint.



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