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Jetspin – delayed payment

Ruling

Found for the Casino - While we understand the player's frustration with the delays, if you play your balance down before we can conclude our discussion there is nothing we can do to help you.

Read our Jetspin Casino Review.

Player's Complaint

these guys owe me 4000 AUD they have been using the excuse of a technical glitch and discarding my payment.they have done this 3 times and after an email the first time they said they had fixed there issue and for me to reload my payment and it would be paid.but nothing today was the third time I found the payment discarded.im broke owe money rent and I need my money please help me.

Read the casino review

4 Responses

ThePOGG
Jul 27, 2018

Hi LuckEStar - welcome back!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Sep 03, 2018

Hi LuckEStar,

I've finally managed to get hold of the appropriate team member to discuss your issue. They inform me that there have been issues processing your withdrawal back to your card (rejected transactions) and that their payment processor couldn't resolve these. As such they asked you to engage with any other payment method available. Unfortunately they have passed on that at this point you chose to play with and subsequently lost the balance you are contesting. While I understand your frustrations unfortunately if this is the case there's nothing further we could do to help you. Can you confirm whether this is accurate?

Thanks,

ThePOGG

ThePOGG
Sep 10, 2018

Hi LuckEStar,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Oct 15, 2018

Hi LuckEStar,

If we haven't heard from you by Friday the 26th of October I'll assume the above is accurate and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.