Jonny Jackpot - Wont pay cashout
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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Hi there i cashed out of their site the amount of 737 all the back on like june 29. I have yet to reveive my money. They said they sent it to me and that it was approved on july 2nd. Theyll told me this for 2 weeks saying it may take 10 business days. Still no money came in i connacted them they said they paid and asked for a bank statement proving i never rexeived payment. I provided that and since then all i hear from them is that the matter is with the relevant department. Waitinf another week and then they asked again for an official bank statement proving i never received it. So i went to my bank a got a time stamped statement of all my deposits for the month . ive waited a few days and there still saying its with relevant team. Then i get an email asking for bank statement again but not from them from jackpot village another white hat gaming site. I do have an account with them but havent deposited nor cashed out from that site in months. No clue why there emailing me but i sent the info to them as well. I sent it because there very mixed up somewhere. I have proven i never received the withdrawl of 737. Im very frustrated as their support team has not been very helpful at all in this matter its like they dont even care. If it were 100 bucks or something i probably wouldnt go to all this trouble but its a decent amount of money and plus they should pay what they owe people. They made a mistake somewhere and im very frustrated by all of this. Thank you so much for your help in this matter. It is very much appriciated. Thank you
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