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Jonny Jackpot - Wont pay cashout

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Jonny Jackpot Casino Review.

Player's Complaint

Hi there i cashed out of their site the amount of 737 all the back on like june 29. I have yet to reveive my money. They said they sent it to me and that it was approved on july 2nd. Theyll told me this for 2 weeks saying it may take 10 business days. Still no money came in i connacted them they said they paid and asked for a bank statement proving i never rexeived payment. I provided that and since then all i hear from them is that the matter is with the relevant department. Waitinf another week and then they asked again for an official bank statement proving i never received it. So i went to my bank a got a time stamped statement of all my deposits for the month . ive waited a few days and there still saying its with relevant team. Then i get an email asking for bank statement again but not from them from jackpot village another white hat gaming site. I do have an account with them but havent deposited nor cashed out from that site in months. No clue why there emailing me but i sent the info to them as well. I sent it because there very mixed up somewhere. I have proven i never received the withdrawl of 737. Im very frustrated as their support team has not been very helpful at all in this matter its like they dont even care. If it were 100 bucks or something i probably wouldnt go to all this trouble but its a decent amount of money and plus they should pay what they owe people. They made a mistake somewhere and im very frustrated by all of this. Thank you so much for your help in this matter. It is very much appriciated. Thank you

Read the casino review

13 Responses

ThePOGG
August 3, 2020

Hi stefmc - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
August 13, 2020

Hi stefmc,

To process your withdrawal Jonny Jackpot requires the following:

an official bank statement, in your name, dated under 3 months old, which confirms the following:

Account holders name  

Bank Name  

Bank Address  

Transit Code  

FIN Number  

Account Number  

SWIFT Code

Once you have provided this please revert to us and we'll follow-up with the operator.

Thanks,

ThePOGG

stefmc
August 17, 2020

Yes i have sent that...and just got one in the mail on friday and have sent that as well. I have still not heard back from them on this matter. Thanks for your help

stefmc
August 23, 2020

Ive also asked for them to put the 737 back in my gaming account and they wont do that either. I made a bunch of deposits on this site i finally win and cashout and im having these problems. Also feel like my money os bring held hostage. Ive cashed out on many other white hat gaming sites and this never happened and i gave them all the same banking information that i gave johnny jackpot. Ive givrn then every piece of paper my bank has sent me .....given screen shots of my account and info as well. This is going on for months now and i really feel its not right. At least put the money back in my account. Thanks

ThePOGG
August 24, 2020

Hi stefmc,

Jonny Jackpot have informed us that they have NOT received your bank statement. Please resend this CC'ing [email protected] so we can verify when they receive this document.

Thanks,

ThePOGG

ThePOGG
August 31, 2020

Hi stefmc,

I'm following-up on the above?

Thanks,

ThePOGG

stefmc
August 31, 2020

Ya i got an actual letter from my bank again and there saying its a credit union which it is not. Is there any way i can send u guys what i sent them so u can see for yourselves?

ThePOGG
September 3, 2020

Hi stefmc,

The operator hasn't asked for a letter from you bank. They've asked for a bank statement. Is that what you have provided?

Thanks,

ThePOGG

stefmc
September 7, 2020

Yes thats what i provided

stefmc
September 14, 2020

Johnny jackpot wont accept anything that my bank has provided me. They do not do statements for some reason. But ive given all info. Sent a signed notarized letter with all the info and still not good enough. I also asked for my 737 to be put back in my playing account and they wont do that either. Can u guys help me

ThePOGG
September 17, 2020

Hi stefmc,

I'm sorry but your last two posts contradict each other.

On the 3rd of September I ask whether you had provided a "bank statement". On the 7th of September you responded. "Yes thats what i provided". Your reply on the 14th seems to be saying that you have NOT provided a bank statement. Can you please clarify?

Thanks,

ThePOGG

ThePOGG
September 25, 2020

Hi stefmc,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
October 2, 2020

Hi stefmc,

If we haven't heard from you by Friday the 9th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

stefmc consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jonny Jackpot
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

August 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.