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Kaboo – 7000 euro stopped by error 404 without posibility to withdraw or sugestions what to do in this situtation.Not giving any informtion about this error on main site adding win before open bonuses etc.

Ruling

Found for the Casino - While we understand that withdrawal issues can be frustrating, you need to contact us when the problem is ongoing, not after you've played your balance down.

Read our Kaboo Casino Review.

Player's Complaint

[EDIT]

Back in time before summer i was playing in this casino i have it some free money so i decide to try.Everything was fine i deposited money via paysafe card couple smaller wins couple looses with believing that i can win all my losted deposits and go on plus what is impossible in my opinion.I play litlle bit more and one day i win 3.500euro what been big suprise and maybe half of amount of my deposits (this website in history uses a price of loose and period loose and win )This day i make verification by sending couple of important documents (Im from Poland they dont have problem with my nationality but i needed to send my fast standing in Norway this is Police document) Couple days after ive been verified and my money was send to me.After this win i wait one week or couple days with comeback there(still i seen in history that i win 3500 and deposited and looses totally 8000 or more 1 or 2 weeks after this win i tried to get back all my money and i used last win plus my monthly salary to get it back and its happen i win 6950 euro(and started to happen things which i never seen before on this website the money was added before opening a bonus prize for exempel i dont needed to choose one of item in bonus prize and the money was added to my saldo instantly before uncovered item so i can choose whatever i wanted i will win 3000 no matter what i choose i win 6 euro bet x500(biggest win) which gives 3000 euro .Its looking like somebody sitting on same website what i see and remoting this game just for me.After wonderfull feeling of win i declared to withdraw my fantastic win and stop playing there because i seen many things which ive been litlle bit scary off(good Intuition)

I try to push buttom withdraw but its showin off information that error 404 occupied couple refresh(on Main page they dont show information about blocking withdraws but deposited methods been still available weird ?

After contact with support they sayid soon it will be fixed and dont suggest what to do in this situation which been schocked for me.Because why deposites are available and withdraws not and 2 weeks ago they dont inform about something like that.

I decided to take 2 days off cooldown and after 2 days i comeback with believing that withdraws will works.But its not so again i contact with support they say the same and suggest to use SKrill e wallet which i didnt wanted to do this because its hard to manage this money after.In main time i started to play with this money and seen that the situtaion was not changing in consequention i loosed this money and started to deposit more and more via mastercard totally i loosed there 150 000 NOK.Which been savings of my life i feel mentaly broken(depressed) now i have couple thousands of credits my familly after hear what i do dont believing me ant think that im very sick they spend money on medical help i have thousand of dont paid bills but i believe in justice and i dont stop to try get all explain what this day happen and why they dont freeze this money and let me stay just to my disposition which i didnt wanted so far away from this situation its looks like mnaipulation.In couple days i go to interview to Polish embassy in Oslo

Only one thing which i proceed and have hope is 7 000 euro get back this money on my account because they do it illegally to cancel withdrawalls without information on main site which was been treaten by me like warming to dont play this days which website is not function.

Back in time they withdraws this money my first win 3500 euro manually by themself because i ask about it and that day this possibility was not possible ?

Also i deposited much money after this loosse and after one month the website still dosent works so in my opinion this problem been proceed only to me .

i added also screenshot its only one because my laptop which i played have wirus on disc but i saved one picture because all chat transcripts was not sended to mee.

Read the casino review

1 Response

ThePOGG
Nov 19, 2019

Hi kesemka - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly there is nothing we can do to help you in this situation.

Technical issues with payment methods will occur from time to time. That the operator has offered you alternative payment methods while this problem was ongoing demonstrates that this was not about withholding your funds from you.

Setting this aside however - if you were having problems getting your payment processed, you needed to contact us at that point. At that juncture we can contact the operator to seek a solution to the issue. If instead you choose to play with and lose the funds, you have made a decision that cannot be reversed. Had you won while playing with these funds you would rightly expect to be paid your winnings as well creating a situation where if you win you claim your winnings and if you lose you contest your losses.

I am concerned that you may not be in control of your gambling. You may find our free Responsible Gambling app BetBlocker useful - this app allows you to restrict yourself from accessing over 6.7k gambling operator websites.

Sorry we could not be of more help.

ThePOGG

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Agreement

kesemka consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Kaboo
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Betit Operations Ltd

November 19, 2019