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Karamba – funds blocked for over 5 months

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Karamba Casino Review.

Player's Complaint

I have been back and forth with karamba directors, customer support and whatnot for 5 months in order to withdraw my money, instructions unclear and unable to follow. chat times out due to bad website.

withdrawals showing pending for months.

Every time i ask for a solution customer support gives me a different answer.

They asked for card evidence which I sent and still waiting presently for my money.

can't go any worst with customer support, can't get in touch with them.

Read the casino review

4 Responses

ThePOGG
Feb 20, 2020

Hi flasher9 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Feb 25, 2020

Hi flasher9,

Karamba casino inform us that this issue has been resolved. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
Mar 03, 2020

Hi flasher9,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Mar 10, 2020

Hi flasher9,

If we haven't heard from you by Friday the 20th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

flasher9 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Karamba
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

February 19, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.