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Karamba – non-payment

Ruling

Resolved - Both the submitting complainant and Karamba Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Karamba Casino Review.

Player's Complaint

Dear Ladies and Gentlemen,

3 month ago I put 20€ in and got a Bonus of another 20€, and so now I had to implement an amount of 700€ to be able to withdraw any of the money. Which I did it also says on the website that the bonus is completed. When I tried to withdraw it said I had to implent another 8,75€. Since it was in the middle of the night I decide to just try and do so and not directly contact the support. So I played with anoth 20€, but it still said to implement 8,75€. So I contacted the support, which only told me to delete my cache and cookies and that they don't know why it didn't count. So i tried to explain what happened, but they only told me to keep playing. So I had to talk to about 3 employee before finally they told me that they were gonna send it to the tech support. So a 2 Month passed and I contacted them again. They told me that they don't know what I'm talking about and that I should try to keep playing maybe another game. So I again told them that I've tried that already (in the mean time I gave up and thought well I just play it down, and with the last of it I got another 100€) so this time I contacted them again, and they again told me that they were gonna send it to the tech support. It's been another month and I Haven't heard anything. Please hemp

Read the casino review

4 Responses

ThePOGG
Mar 10, 2021

Hi lostoz - welcome back!

As we are the ADR for the Aspire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Mar 21, 2021

Hi lostoz,

The operator informs us that this matter has been resolved. Can you confirm?

Thanks,

ThePOGG

Lostoz
Mar 21, 2021

Yes it has, thank you very much !!

ThePOGG
Mar 28, 2021

Hi Lostoz,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

lostoz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Karamba
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

March 10, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.