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Karamba – Payment

Ruling

Resolved - This player has become non-responsive to our requests for additional information so we assume they have resolved this issue without our intervention.

Read our Karamba Casino Review.

Player's Complaint

Today I had 4800 euro for payment requested as a platinum vip is actually an express payment to me.

Karamba has not kept to this contract agreement and that's why I went to the money and of course it played what was the intention of the casino. I had said in the chat platin vip and I am express payout to speak the money is for my access Locked, and I get it the other day as usual in other casinos.

I was comforted it takes 5-7 days to approved, etc. This is pure verschesche.vorher it had taken so long, what did that have to do with express payment.

had also written ne mail to that, of course, do not want to blame.

I was just lied to and comforted I want to have the money and then delete the account.

greeting

[EDIT]

Read the casino review

4 Responses

ThePOGG
Oct 01, 2019

Hi donandy1984 - welcome to ThePOGG.com!

Firstly - this is an English language service and for legal reasons we can only accept posts in English. I've used Google Translate to translate your submission but from this point on you need to translate any communications before you post them.

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Moving on to your complaint specifically - have you already played down this balance? We cannot recover funds you have already chosen to gamble with and lost. Had you won you would expect to be paid. The appropriate time to contact us regarding payment issues is at the time you are experiencing them, not after you have played down the balance.

Thanks,

ThePOGG

ThePOGG
Oct 08, 2019

Hi donandy1984,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Oct 17, 2019

Hi donandy1984,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG
Oct 25, 2019

Hi donandy1984,

If we have not heard from you by Friday the 1st of November I'll assume you no longer require our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

donandy1984 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Karamba
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

September 30, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.