unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Karamba – Withdrawal Refusal (Not accepting provided ID documents)

Ruling

Resolved - This was a very involved case that required a lot of discussion due to various concerns about this player's account. However Karamba have ultimately dropped their Notarized ID request.

Read our Karamba Casino Review.

Player's Complaint

Dear Sir/Madam,

Karamba are refusing to process my withdrawal stating that I have not provided sufficient ID documentation. They originally stated they wanted copy of my passport, copy of my bank card, copy of my utility bill and a copy of my Passport, they said Notarised by a Solicitor/Lawyer. All of these I provided, the one by my solicitor at financial cost to me. Several emails later, they changed the request to having to have the passport Notarised with an official stamp of a Notary Public, which it seems with a bit of googling may not necessarily be a solicitor or Lawyer, but generally charge between £50 - £100 . This seems excessive to me, as Im only requesting a withdrawal of £28, and my solicitor charged me £5 to sign, stamp and notarise my copy of Passport. Karamba now will not discuss the matter further or process withdrawal until I fulfil their new requirement ie Notary Public stamp and signature. All this ID requirement seems excessive to me. I asked them why they don't request all this ID prior to customers depositing money with them, but they did not respond on this matter. I would be grateful if you could get them to process my withdrawal request, considering the relatively small amount requested. Thanking you, [EDIT]. Karamba Username - [EDIT]

Read the casino review

5 Responses

ThePOGG
Jun 08, 2018

Hi helpme1 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

helpme1
Jun 19, 2018

Hi, many thanks - are you having any success?

ThePOGG
Aug 06, 2018

Hi helpme1,

Your case has been particularly complex and involved an extended conversation with the operator regarding their decision with respect to your case. This has resulted in a significant delay.

My understanding is that you should be free to withdraw your funds now. Can you please confirm when you receive your withdrawal?

Thanks,

ThePOGG

helpme1
Aug 07, 2018

Hi, thanks for all your help in this matter. I can confirm that I have now received all the funds back to my bank account. I feel this reflects badly on the operator to such an extent that I would be reluctant to re-deposit in the future. Once again many thanks for your sterling work.

ThePOGG
Aug 08, 2018

Hi helpme1,

Thanks for letting us know - it is appreciated.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.