Karamba – Withdrawal Refusal (Not accepting provided ID documents)
Resolved - This was a very involved case that required a lot of discussion due to various concerns about this player's account. However Karamba have ultimately dropped their Notarized ID request.
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Karamba are refusing to process my withdrawal stating that I have not provided sufficient ID documentation. They originally stated they wanted copy of my passport, copy of my bank card, copy of my utility bill and a copy of my Passport, they said Notarised by a Solicitor/Lawyer. All of these I provided, the one by my solicitor at financial cost to me. Several emails later, they changed the request to having to have the passport Notarised with an official stamp of a Notary Public, which it seems with a bit of googling may not necessarily be a solicitor or Lawyer, but generally charge between £50 - £100 . This seems excessive to me, as Im only requesting a withdrawal of £28, and my solicitor charged me £5 to sign, stamp and notarise my copy of Passport. Karamba now will not discuss the matter further or process withdrawal until I fulfil their new requirement ie Notary Public stamp and signature. All this ID requirement seems excessive to me. I asked them why they don't request all this ID prior to customers depositing money with them, but they did not respond on this matter. I would be grateful if you could get them to process my withdrawal request, considering the relatively small amount requested. Thanking you, [EDIT]. Karamba Username - [EDIT]
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