Karl – 50.000 kr deposit missing
Found for the Casino - This player's deposit was slightly delayed, but this does not alleviate their responsibility for subsequently losing it.
Read our Karl Casino Review.
I have won, I have lost in this casino. The usual thing. I usually play Live Blackjack.
I absolutely relied on them. I liked them.
But today I had a bad day and I lost a lot of money.
Suddenly, in order to be able to recover, I have deposited through Trustly 50.000 kr.
Then at my surprise, the money was out of my bank account but not in the casino balance.
I started asking to [EDIT], the support agent, and I only achieved answers like: "financial department will check it tomorrow" "your money is safe, will be reimbursed for sure" "we have not received the money"
Proposing NO SOLUTION!!!!
I have completely lost my reliability in this casino. [EDIT] Are not in my bank account, are not in the casino balance!!! For Gods sake!!!!! It is completely unacceptable!!!!
And the attention rendered by [EDIT] from the support team has been negligent!!! Unempathic!!! No resources!!! No technical preparation!!!!
Now my money is lost. Even if I recover it, it will be lost an uncertain amount of time. I'm very nervous and worried. It is going to affect to my work. I'm not going to sleep. I'm thinking in taking pills to calm down. I'm thinking in stupid things, and no human being deserves this. Casino has been totally lack of resources to solve my problem.
I was very wrong with this guys. I save some screenshots as proofs as well as the chat. Even they for sure will have a technical reason to explain what has happened, the suffering they have done to me, the frustration, that is priceless.
I hope you can put a little bit of Justice here. I would like to recover my deposits, give them my winnings, and forget them forever, if it is possible under your clauses.
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