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Kassu - 3rd party deposit

Ruling

Found for the Player - The Genesis Global group advertise policies for verifying 3rd party deposits, but use terms to invalidate any such deposits.

Read our Kassu Casino Review.

Player's Complaint

I closed my account at kassu and withdrew the amount left in my account which came too £313.

After providing my documents, they informed me as I used a 3rd party card to deposit (my daughter who gave a signed written letter of permission to them) they are refusing to pay out the £313 as my daughter who is 26 her ID is 1 month out of date.

They state to me 3rd party deposits are against their T&Cs but happily took mine and now are refusing to pay out the £313 or refund the deposits back to my daughters card.

I closed the account and withdrew on the 28th August.

Read the casino review

5 Responses

User icon
thepogg
September 21, 2021

Hi Gambler21 - welcome to ThePOGG.com!

Sadly there is nothing we can do to help you in this instances. Your issue is complicated by a number of factors.

Firstly, expired ID is non-valid. Full stop. If your daughter cannot provide valid ID then no gambling operator would pay out in these circumstances.

Secondly, while this operator does detail policies for verifying accounts that have used 3rd party payment methods, they do also have terms prohibiting the use of 3rd party payment methods. We have discussed this issue with them recently and they have declined to change their position that they will not pay out where a 3rd party payment method has been used.

Sorry we cannot be of further help.

ThePOGG

User icon
Gambler21
September 21, 2021

Hi there.

I understand but my daughter is not the one who opened the account nor played it. It was me and I provided all my documentation to prove that.

What do you mean? So they won't refund the deposits nor will they ever process my withdrawal of £313?

So I will receive nothing from them?

User icon
thepogg
September 21, 2021

Hi Gambler21,

I understand, but it does not make any difference to what we can/cannot do. Who opened or played is not a relevant factor in this situation

Standard protocol in this type of situation would usually see the deposit refunded to the original payment account.

ThePOGG

User icon
Gambler21
September 22, 2021

Hi there.

Yes I agree. So when you spoke to kassu, they refused to return the deposits to the card?

User icon
thepogg
September 25, 2021

Hi Gambler21,

They refused to pay winnings.

ThePOGG

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Agreement

Gambler21 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Kassu
  • Curacao
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Genesis Global Limited

September 21, 2021

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