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King Billy - Declined withdrawal

Ruling

Found for the Casino - If you uses VPNs or other IP masking techniques you run the risk of sharing an IP address with other users in violation of terms and conditions.

Read our King Billy Casino Review.

Player's Complaint

25.2.2020 I made my first deposit (200e). I got first deposit bonus (100%), and I successfully wagered it 26.2.2020. After my documents were approved, I tried to withdraw my winnings. On the same day they declined my withdrawals and returned my first 200e deposit. My total winnings were around 5300e. After I contacted them via email, they told that the reason was receiving one bonus to several accounts from one IP address, that can't be right. Im the only one who is playing with this computer and I'm living alone. Im using VPN for protecting my privacy and computer, which is not prohibited by the casino. Now they have disabled my account, I would really like to Here is the King Billy casinos answer to my message.

''Dear [REMOVE],

Unfortunately, your account has not been verified by our security department. Your winnings are confiscated for receiving one bonus to several accounts from one IP address, which is a direct violation of the Terms and Conditions of our casino:

1.1. All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace.

You can withdraw your deposit or play in our casino without receiving any bonuses.

The decision is final and cannot be appealed, thanks for your understanding.

Long Live King Billy!

Play long and prosper!

Read the casino review

1 Responses

ThePOGG
April 29, 2020

Hi soulthieffi - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to help you in this instance. Your IP address is your responsibility. If you choose to use a VPN to mask your IP then you run the risk of other players having previously used the VPN's IP and thereby breaching this term. All we can suggest is not using a VPN in future when playing online.

Sorry we cannot be of further help.

ThePOGG

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Agreement

soulthieffi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • King Billy
  • Malta Gaming Authority
  • Direx N.V.

April 29, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.