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King Billy - no payment

Ruling

Resolved - Both the submitting complainant and King Billy Casino have informed us that this issue has been resolved and the player has received their funds.

Read our King Billy Casino Review.

Player's Complaint

The casino has locked my account. They assured me that will send my full balance to my bank account. It happened on 9 of November. After the money not arrived for some time - I contacted the casino and they informed me that the transfer was made on 17 of November. Then I contacted them again on 26 of November and they told me they will arrange transfer soon! Looks like they have no intention to transfer my money to me. I need your help.

Read the casino review

7 Responses

ThePOGG
November 27, 2020

Hi hongthong98 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hongthong98
December 2, 2020

Hello

Today 2 of December and still no signs of any payment from the Casino to my bank account.

Regards

ThePOGG
December 2, 2020

Hi Hongthong98,

King Billy inform us that the payment was sent on the 17th of November. If you have not received it you will need to provide a payment account statement between the 17th of November and today.

Thanks,

ThePOGG

Hongthong98
December 3, 2020

Hello!

To which email address should I send my bank statements? I have sent one copy to the casino already.

Hongthong98
December 6, 2020

I have received a reply from Kingbilly casino following receipt of my bank statement. It looks like, opposite to what the casino reps claimed before, the payment to my bank account was NOT still made. Here is the email from 4 of December:

Dear XXXXXX,

According to information from our finance department, the payment has been prepared, but the dispatch will take a longer time, as there were failures in sending foreign payments on the side of the payment provider. Unfortunately, we are currently unable to specify the exact timeframe for processing your payment.

We are currently working with our finance department to resolve this issue or find an alternative method for you.

Hongthong98
December 8, 2020

I have received the payment to my bank account. Thank you.

ThePOGG
December 13, 2020

Hi Hongthong98,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Hongthong98 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • King Billy
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 27, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.