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La Fiesta – do not pay the winnings canceled the withdrawal of money

Ruling

Found for the Casino - La Fiesta Casino have provided sufficient evidence to demonstrate that this player has opened a large number of accounts in breach of terms.

Read our La Fiesta Casino Review.

Player's Complaint

The casino gives the reason for not sending money because I did not follow the rules of the bonus policy, but the fact is that before making a deposit I asked the chat to cancel the bonus money and bonus offers so that I could deposit and they did it reset my account I made a screenshot of this conversation because I doubted this Casino that they were honest then made a deposit of 20 euros and won 1400 Now they blocked my account and do not want to return my winnings to me because I did not observe the bonus rules it's just absurd. I have all the evidence that I didn't play bonus offers.

Read the casino review

7 Responses

ThePOGG
Jul 16, 2019

Hi marina89 - welcome to ThePOGG.com!

Unfortunately the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Before we try to contact the operator - specifically which term has the operator claimed you've breached?

Thanks,

ThePOGG

marina89
Jul 16, 2019

here is their answer
Hello [EDIT], 

Your withdrawal is decline, and account it blocked due to terms and conditions as following: 

14.3 If we have a reasonable suspicion that you have committed or attempted to commit bonus abuse, either on your own or as part of a group, we reserve the right to

- forfeit the bonus and any winnings from that bonus,
- revoke, deny, or withdraw a bonus offer from you,
- block any access to particular products or exclude you from using bonuses on these products,
- exclude you from any future promotional offers,
- terminate your account with immediate effect.

Your deposit for 20€ will be refunded soon. 

Regards, 

LaFiesta Casino

marina89
Jul 16, 2019

very sorry that I can not attach a screenshot
I asked the operator to remove all my money bonuses and bonus offers

ThePOGG
Jul 16, 2019

Hi marina89,

Can you forward a copy of the communication where you requested your bonus be removed to [email protected]?

Thanks,

ThePOGG

marina89
Jul 16, 2019

Yes I can
Can I add a JPEG format here?

marina89
Jul 16, 2019

I sent by e-mail

ThePOGG
Aug 02, 2019

La Fiesta Casino have provided sufficient evidence to demonstrate that this player has registered a large number of accounts in breach of terms and conditions.

No further posts will be approved on this thread.

ThePOGG

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Agreement

marina89 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • La Fiesta
  • Curacao eGaming
  • Equinox Dynamic N.V.

July 16, 2019