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Lanadas – wrong free spins

Ruling

Resolved - This player is non-responsive to our requests for further information. As such we assume that they've managed to resolve their issue without our help.

Read our Lanadas Casino Review.

Player's Complaint

second time I decided to give this casino a chance after having issues with a bonus first time around .Received emails on both occasions 100 complimentary spins on choice of Starburst™, Gonzo’s Quest™, Aloha! Cluster Pays™, Fruit Shop™ and Elements™. But when you deposit,no complimentary spins added as should be ,so have to go to live chat ,They then will only added 10p starburst games .I wanted to play gonzos quest as i enjoy the game ,but was told no .Emailed Lanadas ,again to be told starburst is one of the games listed and spins are added on that game,what mis advertisement of a bonus and is unfair on depositors,

Read the casino review

3 Responses

ThePOGG
Oct 09, 2017

Hi daiswife - welcome to ThePOGG.com!

Can you forward the email to [email protected]?

Thanks,

ThePOGG

ThePOGG
Oct 16, 2017

Hi daiswife,

We can't move this issue forward until you've provided the requested information.

Thanks,

ThePOGG

ThePOGG
Oct 23, 2017

Hi daiswife,

If we haven't heard from you by Friday the 27th of October I'll assume that you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

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