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Las Vegas USA - Casino stalling on payout

Ruling

Resolved - The submitting player has informed us that they have managed to resolve this issue without our intervention.

Read our Las Vegas USA Casino Review.

Player's Complaint

I claimed a 200% bonus, i reach the playthrough and made a withdraw request for 2000. it got denied said i was only entitled to 500. So i get the run around for a few weeks. i cancel my withdraw and win another 2000. I try to withdraw and am told 500 is all i can win. It has now been close to 2 months and i still have not received anything. They said my withdraw is in the approved status, i have heard that for close to a month. I dont understand why they allow you to cancel your withdraw when there is no chance to win more. I was only able to lose it. Seems unfair to me. I just want the 500 asap if that is possible. I wish i would have visited your site before playing a las vegas usa. So many other sites claim its the top casino for US players I have made 36 deposits over the last year and half and around 50 deposits to the other mainstreet casinos. After that many deposits I expected to at least be treated fairly.

Read the casino review

2 Responses

ThePOGG
January 9, 2019

Hi zak121100 - welcome to ThePOGG.com!

Unfortunately if you were playing with a bonus that carries a maximum allowed win, that max win is the maximum you will be allowed to withdraw from that deposit. That's not just at Las Vegas USA, it applies across effectively all online casinos.

I'll contact them regarding your withdrawal but you should be aware that this is an operator that regularly takes a long time to pay out. This is not likely to be a quick process.

Thanks,

ThePOGG

ThePOGG
January 9, 2019

Hi zak121100,

I've just found your email saying this complaint has been resolved. Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

zak121100 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Las Vegas USA
  • Costa Rica

January 9, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.