Let's Spin - A Month Since Withdrawal Request
Ruling
Found for the Player - After an excessively long time spent waiting for a withdrawal that the operator constantly provided assurances would be managed "soon", the operator has stopped communicating with both the impacted players and us. This is straight non-payment, has resulted in Let's Spin being moved to our Blacklist and we would strongly advise all players to avoid playing with this operator.
Read our Let's Spin Casino Review.
Player's Complaint
Hi! I recently tried Let's Spin Casino after being offered a free $50 chip. I quickly lost the money, but enjoyed the site enough to make a deposit. I lost my own $100 almost as quickly. I decided to try again and make one more $400 deposit. This time, I got lucky and turned my stake into $1600!! Needless to say, I was very excited. I submitted a withdrawal request back to my bank card on May 9th. Despite the site's promise that withdrawals would be approved within 1-2 business days, it took a full week (until May 16th) for mine to be approved. I was assured I would receive the money within 7 business days at most. Well, it has now been over 14 business days, and the money still has not arrived. I have been trying to sort this out on my own for a long time, but Let's Spin has no contact phone number, they rarely respond to emails, and their live chat feature is unreliable. The few times I have gotten through on live Chat, I have talked to the same agent ([EDIT]) who when last we spoke said he would escalate my problem to his supervisor who would contact me. Well, that was several days ago, and I have not been contacted by anyone and my most recent emails and live chat attempts have gone unanswered. I am hoping you can help. Anything you can do would be greatly appreciated!
-- [EDIT],NY,USA
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Hi chris - welcome to ThePOGG.com!
Before we can do anything to help you I need you to provide the username and email address you used at Let's Spin casino. Once you've done that I'll contact the operator.
Thanks,
ThePOGG