Let's Spin - A Month Since Withdrawal Request

Hi chris - welcome to ThePOGG.com!

Before we can do anything to help you I need you to provide the username and email address you used at Let's Spin casino. Once you've done that I'll contact the operator.

Thanks,

ThePOGG

username: [EDIT] email address: [EDIT] THANKS :-)

Hi chris,

Let's Spin are telling me that they got in contact with you directly at the end of last week - is this true and has your issue been resolved?

Thanks,

ThePOGG

Here is a copy of the message I received last week: [EDIT] Thursday, 09 June 2016 at 16:01 CEST Hi [EDIT] Thanks for your email and we are really sorry for the delay The reason for this is our we have moved banks with our payment processor which may have added a few days to the usual waiting time. Our account team is working hard to expedite your withdrawal, then find out the reason why it took this long. Once our team has an update about your withdrawal they will be in touch at their earliest convenience. We apologise for any inconvenience this might have caused Regards [EDIT] SInce then, I have heard NOTHING. No one from the "Account Team" ever contacted me and I still don't have my money :-(

Update: Still no money nor any contact from Account Team. Follow up messages from me to [EDIT]/Support Chat have also gone unanswered.

Update: Still no response :-( Any luck on your end?

Hi chris,

Unfortunately we've now been trying to communicate with Let's Spin casino about this and 3 other complaints of EXACTLY the same nature for almost a month now. The responses we've received have been little better than an automated acknowledgement of receipt, providing no detail and simply saying the issue will be passed to the "correct department" without providing any information regarding what action will be taken. In short I've come to believe our communications are being palmed off and put straight into the bin.

I've issued this operator with a deadline of Friday the 1st of July to offer some explanation for these ongoing issues.

Thanks,

ThePOGG

Hi chris,

We have had a response from Let's Spin which is as follows:

"In all of the correspondences that we have had with our players so far, we have always mentioned the Pay2Card issue that is causing the delay in payments.

Virtually all of the industry is experiencing this delay as we speak; I am sure you are aware of this as you are part of the same industry. In addition, our credit card deposits and withdrawals are solely based upon this method and thus this is out of our control for the time being.

We are hoping that the Pay2Card option will be fixed very soon. In fact, our management team has gathered a list of all the players that were affected, and assured them more than once that we would process any pending withdrawals as soon the problem has been rectified.

If you have any other comments or queries please do not hesitate to get in touch. "

I am pressing them for an estimated time frame for resolution of this issue or an alternative payment method, but this is all I have for the time being.

ThePOGG

Hi chris,

I entirely understand and agree with your frustrations. This situation is unacceptable and at the present time I do not see Let's Spin making any efforts to find alternative methods to pay affected players.

My hope would be that you will ultimately receive payment, but you're absolutely right that they should be making players aware of this issue and I will communicate this to them.

ThePOGG

Hi chris,

We've had no further movement from Let's Spin in resolving these payment issues. I've chased them again today and informed them if no further information is forthcoming by Wednesday next week we will be issuing a general warning to all players regarding their brand.

Thanks,

ThePOGG

Hi chris,

I've received a response from Let's Spin which is as follows:

"Hi ThePOGG

Thanks for your email again and apologies for the delay again.

I have been waiting to hear back from the account team and they have just gotten back to me this morning.

They are now making progress by implementing new payment options which will make the payment process very straightforward.

Just like you said in your email, I am not sure why the cashier is still accepting deposits from players but I will get to the bottom if this as I am confused as to why it is happening.

As regards the pending withdrawals, our account team is planning to get in touch with all the players that have been affected in order to process any pending winnings and also those players whose withdrawals were processed but have not yet been received.

Regards"

I need you to confirm that the operator has contacted you before Friday. If they have not I'll be issuing the previously stipulated warning at that point.

Thanks,

ThePOGG

They still haven't contacted me as of Tuesday, August 2nd :-(

Hi chris,

I issued a warning via email to all our subscribers on Monday. Unfortunately at this stage I'm not sure what the result will be. I issued the warning specifically because feel that this operator are simply telling us what we want to hear rather than actually doing anything. It may be that they will ultimately fix this issue in their own time and you'll receive your payment. Alternatively they could continue to say they're working on it indefinitely.

I'll keep chasing them for the time being and let you know if/when I have any news.

Thanks,

ThePOGG

Hi chris,

I've just received an email from Let's Spin stating that they're "testing a new payment processor" and hope to process "all of the pending payout requests" in the near future. I can't make any assurances of this but will keep you updated as I find out more.

ThePOGG

Hi chris,

We haven't had any further communication from Let's Spin, but I am continuing to chase this for the time being.

Thanks,

ThePOGG

Hi chris,

I've had another update from Let's Spin. They are currently in the final stages of "testing the new payout system" and adding new payment providers.

While I'm obviously not happy with the continued delays, it would be unusual for an operator to continue the dialogue if they genuinely did not intend to pay. As such, while I suspect you're still going to have a significant wait, I do believe you will ultimately receive your funds.

I'll keep you updated as I hear more.

Thanks,

ThePOGG

Hi chris,

I've contacted Let's Spin repeatedly with no response. It's now been over a month since I last heard from them. I'll let you know if I hear anything further.

Thanks,

ThePOGG

Hi chris,

We received a response from Let's Spin over the weekend which I've attached below:

"Thanks for your email and I apologise again for the delay in getting back to you.

Our technical department has finally communicated a new update to our support team and they are now on the final stage of testing a new payment method that is able to be relied on from now on.

Also, our support team is currently compiling a list of players that have not received their winnings, we will then pass it to our account team in order to proceed accordingly.

I sincerely believe that it should not be long now until this issue is settled.

"

Thanks,

ThePOGG

Hi chris, Unfortunately, despite chasing several times, it's now been well over a month since I've had any response from Let's Spin. I now have no reasonable justification for continued belief that this operator has any intention of paying. I'm sorry we couldn't be of more help and this situation has resulted in Let's Spin being moved to our Blacklist. ThePOGG