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Live.Casino - account closed and funds confiscated


Found for the Casino - Live.Casino provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Live.Casino Review.

Player's Complaint

I have been using for a while. They offer their players a 10% cashback promotion from net losses each week. Obviously, just like any other casino bonus, this will give the player a small advantage over the casino in the long run. It doesn't say anywhere in their terms and conditions that certain gambling patterns are not allowed. So I aimed for that, and I have been placing to big stakes one or a few times per week. Sometimes winning, sometimes losing and receiving the cashback. It states in their anti-fraud policy, that cheating such as gaining an unfair risk free chance of winning is not allowed. But there is no such thing as a risk free chance of winning. They gave me a small advantage, but there is still no guarantee that I would be able to beat the house with my gameplay patterns. Before they closed my account, I had exactly 4283,5 euros in there, 3000 from which were on a pending withdrawal request to my Skrill account. I know, because I had taken a picture of my screen while placing my last bet in there. The customer support I have spoken to have told me, that they closed my account, and referred to their anti-fraud policy, as well as confiscating all the money I had in there. They never provided me with a proof or specific rule I should have been breaking. And I have read all their terms and conditions, and can confirm that none of those rules have been broken. Those were all money I have obtained/won legally with no cheating involved. And I believe they don't have the right to confiscate the money at will, with no proof of cheating. So I demand a refund of my lost money, which was 4283,5 euros.

Read the casino review

3 Responses

User icon
May 2, 2021

Hi Zugaard,

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



User icon
May 9, 2021

I am hoping you'll manage to solve this, so I can get my legally obtained money back! I have a question:

What does the little battery-looking icon mean? It says 30% next to it. Other posts have 100% next to them. Also, it says "4 months" at my post. What does that refer to? Is that the estimated time to solve the case?

User icon
May 16, 2021

Live.Casino has provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.


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Zugaard consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Live.Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 2, 2021

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