Found for the Casino - Live.Casino provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.
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I have been using live.casino for a while. They offer their players a 10% cashback promotion from net losses each week. Obviously, just like any other casino bonus, this will give the player a small advantage over the casino in the long run. It doesn't say anywhere in their terms and conditions that certain gambling patterns are not allowed. So I aimed for that, and I have been placing to big stakes one or a few times per week. Sometimes winning, sometimes losing and receiving the cashback. It states in their anti-fraud policy, that cheating such as gaining an unfair risk free chance of winning is not allowed. But there is no such thing as a risk free chance of winning. They gave me a small advantage, but there is still no guarantee that I would be able to beat the house with my gameplay patterns. Before they closed my account, I had exactly 4283,5 euros in there, 3000 from which were on a pending withdrawal request to my Skrill account. I know, because I had taken a picture of my screen while placing my last bet in there. The customer support I have spoken to have told me, that they closed my account, and referred to their anti-fraud policy, as well as confiscating all the money I had in there. They never provided me with a proof or specific rule I should have been breaking. And I have read all their terms and conditions, and can confirm that none of those rules have been broken. Those were all money I have obtained/won legally with no cheating involved. And I believe they don't have the right to confiscate the money at will, with no proof of cheating. So I demand a refund of my lost money, which was 4283,5 euros.
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Live.Casino - account closed and funds confiscated
Posted by Zugaard
May 2, 2021
Zugaard consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 2, 2021