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Live Casino Partners – Not Paying Affiliate and Ignoring E-mails

Ruling

Found for the Affiliate - Live Casino Partners are receiving our emails and have failed to offer a response to this complaint or pay the affiliate the contested fees.

All affiliates should consider this program high risk of non-payment.

Read our Live Casino Partners Affiliate Program Review.

Player's Complaint

Live Casino Partners has owed us commissions for August, September and October of last year. We had lots of correspondence with them with regards to the commissions owed. [EDIT] and their support have been e-mailed. The last being in November of 2017. Now they are not responding to our e-mails. Anyone else having problems with these guys? Are they out of business or going out of business? Any info on these guys that you have and or help would be appreciated

Read the casino review

5 Responses

ThePOGG
Mar 16, 2018

Hi Gibber - welcome back!

Before going any further I need to make you aware that the Live Casino Partners group have previously been non-cooperative with player complaints submitted to this service. That being the case I wouldn't anticipate that they're going to be any more responsive to affiliate complaints.

Nevertheless I will reach out to them and see if we can get some information for you.

Thanks,

ThePOGG

Gibber
Mar 16, 2018

Thanks for letting me know. It does not surprise me that they don't reply to complaints. They don't reply to affiliates that drive them traffic. This is probably going to be more an exercise of warning others about them. Thanks for your help

ThePOGG
Apr 06, 2018

Hi Gibber,

Unfortunately after multiple attempts to contact the program regarding this issue they have been entirely non-responsive to our communications.

Beyond publishing a report about this issue there's not much more we can do in this situation. However, it may interest you to know that we will be launching an Affiliate Union in the coming months. This will not look to dictate who affiliates work with but will look for all members to publish press releases about brands that treat affiliates poorly, like this issue. It's far too involved a topic to cover here, but I hope you'll consider this an a possible additional resource once it is live.

Sorry we couldn't be of more help!

ThePOGG

ThePOGG
Apr 09, 2018

Hi Gibber,

Just to let you know that late on Friday night a representative of Live Casino Partners got in contact about this issue. We're responding to them now.

Thanks,

ThePOGG

ThePOGG
May 07, 2018

Hi Gibber,

Unfortunately, after their previous correspondence indicating that they were willing to discuss the complain, as soon as the details of the issue were passed on we got nothing back. From this we can confirm that Live Casino Partners are receiving our communications, but that they don't want to discuss your complaint.

I'm sorry we could not be of further help!

ThePOGG

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