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Live.Casino - Violation of Playerprotection

Ruling

Found for the Casino - This player has altered the information they used to register their account. As such their previous self-exclusion would not carry over.

Read our Live.Casino Review.

Player's Complaint

Dear Sirs,

during the registration on live.casino, I made a mistake.

I am locked in the casinos of N1-Interactive Ltd., this is for internal reasons.

I have mistyped my last name [REMOVE]Oppler[REMOVE], but I entered [REMOVE]Opplre[REMOVE] during registration.

I made a deposit of 1000 Euros, to check if it was credited to my account, I called up my profile and found that my last name is wrong.

In my bank account I saw that the transfer is intended for N1 interactive Ltd. I did not know this at the time of registration. I have also informed the casino

I informed the LiveChat immediately, they were not interested in my problem and said the manager would check the documents, the documents were approved by the casino.

The account was only blocked in the morning, in the evening I could still play.

I ask you to mediate in this matter

Thank you very much.

Read the casino review

2 Responses

User icon
ThePOGG
February 6, 2020

Hi daniel123 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
February 11, 2020

Hi daniel123,

I've reviewed your registration information at Live.Casino and sadly your name was not the only information that was changed. The MGA rules on this front are strict, if you alter your registration information, self-exclusions will not carry over.

Sorry we cannot be of more help.

ThePOGG

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Agreement

Daniel123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Live.Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 6, 2020

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