Live.Casino - Winnings confiscated
Resolved - Both the submitting complainant and Live.Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Live.Casino Review.
Dear miss sir,
friday the 7th of feb and sat the 8th of feb i played at live casino. I had a deposit bonus. 7 feb i won 2800 euro. I tried to withdraw but because there was a bonus i limit of 2000 euro and couldnt withdraw and 800 euro was confiscated by livecasino. I contacted customer support through live chat and asked if the 2000 that was left in my account now could be bet with no limits with the automatically chance to win bigger and the chance to cash out big winnings. Customer support told me yes and i start playing again the whole day.
Then sat the 8th go my dream came through and i won 24000 euro on asgardian stones.
I tried to cash it out and livecasino then confiscated al my winnings again above the 2000 euro. I am still in shock and very mad because i have the right to cash out that.money that i won because i asked specifically of i could bet with no limits what automatically means that i also can win bigger and therefor cash out if it is the case. In this case i won bigtime and livecasino falls back that i cant cash out more than the 2000 euro and all other winnings or confiscates by livecasino in this case 22000 euro. Again i ask specifically if the money was no limit once the 800 euro was confiscated above the 2000 euro because why would i play further with money that has already reached its max cashout?
I have a lot of documens to back up my case for example the transcript with livecasino where they admit there mistake but wont do anything about it. because i have the right for the money i won. I kindly want to ask to help gwt me my winings back so i can cash them out.
Hope to hear from you soon
the casino review
Leave a Reply
You must be
to post a comment.