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Live.Casino – Winnings confiscated

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Live.Casino Review.

Player's Complaint

Dear miss/sir,

Yesterday and 2day i played at live casino. I had a deposit bonus. Yesterday i won 2800 euro. I tried to withdraw but because there was a bonus i limit of 2000 euro and couldnt withdraw and 800 euro was confiscated by livecasino. I contacted customer support through live chat and asked if the 2000 that was left in my account now could be bet with no limits with the automatically chance to win bigger and the chance to cash out big winnings. Customer support told me yes and i start playing again the whole day.

Then just an hour ago my dream came through and i won 24000 euro on asgardian stones.

I tried to cash it out and livecasino then confiscated al my winnings again above the 2000 euro. I am still in shock and very mad because i have the right to cash out that.money that i won because i asked specifically of i could bet with no limits what automatically means that i also can win bigger and therefor cash out if it is the case. In this case i won bigtime an0d livecasino falls back that i cant cash out more than the 2000 euro and all other winnings or confiscates by livecasino in this case 22000 euro. 

I have included screenshots of the transcript with this email because i have the right for the money i won. I kindly want to ask to give me my winings back so i can cash them out.

.

Hope to hear from you soon

Regards,

[EDIT]

Read the casino review

3 Responses

ThePOGG
Feb 09, 2020

Hi frankl83 - welcome to ThePOGG.com.

Please confirm the url of the casino you were playing with?

Thanks,

ThePOGG

ThePOGG
Feb 18, 2020

Hi frankl83,

I'm following-up on the above?

Thanksm

ThePOGG

ThePOGG
Feb 25, 2020

Hi frankl83,

If we haven't heard from you by Friday the 6th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

frankl83 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Live Casino
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • ProgressPlay Limited

February 8, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.