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Love Casino - Marketing issues

Ruling

Declined - There do not appear to be any funds in contention with this issue. As such this is not an appropriate issue for ADR review.

Player's Complaint

I recently relapsed and gambled at Love Casino. Due to the massive bonus wagering I figured it would be impossible to win and decided enough was enough and wanted to close my account. This process was relatively easy and the account was closed. However, since the closure of the account in September I have had daily text messages and emails from the casino and other sites too. They offer bonuses etc. I have been back to love casino chat about 8 times and each time I am told it will be sorted and the chat abruptly ends. I feel like they have sold my details and don’t care that my account is closed due to gambling issues. Can you help?

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1 Responses

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thepogg
January 4, 2024

Hi Nucky14 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Love Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately there is nothing we can do to assist you with this matter. While we're sympathetic to your issue, there are no funds in contention and as such this is not an appropriate claim for ADR review.

Alongside this, given that Love Casino is an illegal gambling operator, they are not subject to any regulation or advertising standards. There is no body overseeing the activities of this organisation and as such they are free to act as they choose. Our intervention won't change that dynamic. Unfortunately, when you choose to play with unlicensed operators, the protections you will receive will be far less robust.

We would suggest that you check with your phone handset or network provider and it's likely there will be a way to block receiving calls/texts from the offending numbers.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.

Sorry we cannot be of further help.

ThePOGG

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Nucky14 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

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January 3, 2024

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