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Lucky Creek - Not recieving my withdrawals

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Lucky Creek Casino Review.

Player's Complaint

Going on 2 weeks I've been trying to get my withdrawals and I did exactly what they need to verify my identity. I've been contacting them by phone and emails with no reply. I have evidence of my online statements being altered. I also have email confirming my withdraws and winnings. I am worried about the actions on this site because they have my banking information. Also they have unknown emails that has nothing to do with my account. I have proof of all accusation.

Read the casino review

4 Responses

User icon
ThePOGG
April 2, 2021

Hi wood197 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
May 2, 2021

Hi wood197,

Can you please provide a direct contact telephone number and a convenient time for the operator to call (including timezone)?

Thanks,

ThePOGG

User icon
thepogg
May 8, 2021

Hi wood197,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
May 15, 2021

Hi wood197,

If we haven't heard from you by Friday the 28th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Wood197 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lucky Creek
  • Curacao eGaming
  • Genesys Technology N.V

April 2, 2021

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