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Lucky Creek - Paid half of winnings won't respond to emails

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Lucky Creek Casino Review.

Player's Complaint

8-21-20 claimed coupon Wildwins deposited 20 played bonus total 84. I beat the play through cashed out 2000 they paid 1000 direct deposit after I sent in documents.I've wrote emails no response their processor cashed out 2000.played with them for 9 years never a problem. Have snapshots ThankYou

Read the casino review

3 Responses

User icon
ThePOGG
September 2, 2020

Hi steelerboss - welcome to ThePOGG.com!

What was the percentage match of the bonus you claimed?

Thanks,

ThePOGG

User icon
ThePOGG
September 10, 2020

Hi steelerboss,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
September 17, 2020

Hi steelerboss,

If we haven't heard from you by Friday the 2nd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

steelerboss consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lucky Creek
  • Curacao eGaming
  • Genesys Technology N.V

September 2, 2020

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