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Lucky Creek - Would not pay me 9500.00

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Lucky Creek Casino Review.

Player's Complaint

I tried to cashout on the 1st of June for 9500.00..I decided to cashout after I completed the huge playthru which I completed n it said I could withdraw the full amount of 9500.00..rach n every day n several times a day they gave me a series of reasons why they could complete my deposit..they said all they need is a utilities bill with my adress on it ..I said I didnt pay utilities ..but I could provide my up to date insurance policy and my ownership and my ontario health card..then they said a phone bill which I sent in m they said it was to foggy not clear enough so I took another pic n sent it..and then they refused to accept it n I then sent them my bank statement and other bank related documents with all of my info n also my drivers license..then on the 12 I had to ask them whatthe status was n they said they sent me only a 1000.00 because I was playing with bonus so they couldnt pay me any more than that..i however made a deposit and i was playing with my own money...they did not once ever mention out of more than 30 interactions with them that ther was any issues with my payout..

Except they needed a phone bill...n I also sent them that n then they said it dosnt look right...they only deposited 1000.00 to me on the 12th of june

Read the casino review

4 Responses

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ThePOGG
June 14, 2020

Hi mulldoon2018 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
June 30, 2020

Hi mulldoon2018,

Can you tell me what the percentage of the bonus you claimed was?

Thanks,

ThePOGG

User icon
ThePOGG
July 7, 2020

Hi mulldoon2018,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
July 14, 2020

Hi mulldoon2018,

If we haven't heard from you by Friday the 24th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

mulldoon2018 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lucky Creek
  • Curacao eGaming
  • Genesys Technology N.V

June 14, 2020

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