unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Lucky Spins Casino – not paying

Ruling

Resolved - We only made one attempt to contact Lucky Spin casino (which received no response. While we were waiting the player confirmed that they'd received payment and as such we're marking the case as 'Resolved'.

As a side not, this complaint brought to light a likely connection between Lucky Spins casino and EuroPlay casino. Certainly Lucky Spins are using the company that own EuroPlay to process financial transactions.

Player's Complaint

Hi Mr Pogg,

I'd like to submit a complaint against Lucky Spins Casino (Eveningstar Holding LTD) for not paying.

In short I participated last month in a promotion 50 $ of a no deposit bonus and managed to complete the wagering requirements.

I was asked to submit my documents and make a deposit 25$ to be able to withdrawal the 100$ winnings plus deposit. I made the deposit via neteller and since 27 of April the withdrawal is approved but I haven't received it. From the live chat support I was told that the withdrawal was paid, that it would be paid in 48 hours and today that I had to talk to supervisor who would be in 2 hours. Entered live chat after 2 hours but none came to talk. My username account in the casino is [EDIT].

I'm afraid that these are delaying tactics for not paying.

Thanks,

wolf77

(I selected Euro Play Casino because I found out that it's own by the same company Eveningstar Holding LTD and in your list Lucky Spins Casino doesn't appear).

Read the casino review

4 Responses

ThePOGG
May 11, 2015

Hi wolf77 - welcome back!

As far as I can see Lucky Spins casino are owned by "Greatwin Holdings Ltd" and I haven't found any connection between this company and Eveningstar Holding LTD.

I'll contact Lucky Spins casino and see what I can find out.

Thanks,

ThePOGG

wolf77
May 11, 2015

Hi,
Thanks for the help, the deposit of 25 $ requested by Lucky Spins Casino , has gone to Eveningstar Holding LTD,therefore gave me the impression that they were the owner.

Thanks,

wolf77

wolf77
May 13, 2015

Hi Mr Pogg,

I'd like to tell you that I have just looked in my neteller account and I confirm that I have just received the money from Lucky Spins Casino.
I like to thank for your help.
I'd like to thank also to the casino for sending the money.

Thanks,
wolf77

ThePOGG
May 15, 2015

Hi wolf77,

I really appreciate you letting me know - I'll close this case as 'Resolved'.

I would agree with you, if your deposits were being processed by 'Eveningstar Holdings LTD' then it is highly likely that Lucky Spin casino are operated by or associated with the same people running EuroPlay casino (who hold a pretty bad reputation here).

Thanks very much for this information.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.