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Lucky247 - Still waiting on my $9400 withdrawal

Ruling

Found for the Player - As has become standard practice for the Broadway Gaming group Lucky247 have refused to discuss any complaints with this service. As such this complaint is found in favour of the player.

Read our Lucky247 Casino Review.

Player's Complaint

Hi....I have a few withdrawals from the beginning of May that total $9400 that I have been patiently waiting on. I have been contacting the online support but no one answers me. Every time I tried the online support they would tell me they contacted finance and that finance would email me back...which they never did. I was also told on June 18th by [EDIT] they are waiting on an ARN number....which today I still haven’t received even though I was told it was take three to five business days. I have been saving copying and pasting the last few conversations as I keep getting the run around. I have received $13,500.00 from them for other withdrawals....so I am confused on what the hold up is on the remaining $9400 they owe me. All I have gotten from online support is that they sent a message to finance and finance will get back to me, and they never do.

Read the casino review

2 Responses

ThePOGG
July 10, 2018

Hi Mairee - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are routinely non-responsive to complaints posted with this service. We will make effort to contact the operator about your complaint but you need to be aware from the outset that the chances of success are low.

Thanks,

ThePOGG

ThePOGG
July 20, 2018

Hi Mairee,

Lucky247 have once again made clear that they will not discuss player complaints with this service. Unfortunately that means that there's nothing further we can do to help you.

All we can suggest you do at this stage is contact Lucky247's regulator the Malta Gaming Authority.

Sorry we could not be of more help!

ThePOGG

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Agreement

Mairee consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 9, 2018

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