Lucky8 - Void 23.000 euro of false support information
Found for the Player - The Lucky8 casino Live Chat representative very clearly explained how the bonus system works to this player, but was wrong in their explanation. The casino refuse to pay out the player despite this error.
First of all I am a fan from this site for a long time. I never hoped I have to use it. But today is the day.I hope the pogg can mediate for me in this issue.
I was registered at 7red casino which was a perfect casino they stopped there activity's casino and restarted with lucky 8 casino.
I was playing at there casino and all was fine I played with a bonus. The terms were a bit vague and in the software it stated real money and bonus money. I asked the chat he stated.
he said I could bet with real money as much as I wanted and with bonus money the maxium bet was 5 euro. So I saved the chat just to be sure. Two weeks later I won 23.000 euro and after a long wait of 1 week I got an email.
email [email protected] , [email protected]
Your winnings is voided because you “The maximum bet allowed when using a bonus (until full wagering requirements are met) is €5 per spin and €0.5 per bet line”
As I emailed back there answer was "Also Terms and conditions always prevent other what an agent might say."
So I feel a victim of this company..by the court of law a agent is a representive of the company they should know the rules and there word is binding. It's such demotivating case with only losers involved I lost more then I won at there casino. I hope the pogg can mediate for a solution.
p.s. I can send you the chatlogs in private and all the deposits etc.
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