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LVBet - free spins

Ruling

Abandoned - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our LVBet Review.

Player's Complaint

Hey i dont get my bonus free spins because the casino say i pay only 15 EURO.......And the casino say 1 EURO = 300 HUF........1 EURO 377 HUF everywhere i pay 5655 HUF and i get nothing free spins.

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3 Responses

User icon
thepogg
January 8, 2024

Hi SmallerTwo - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the Fairload Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

When did you make this deposit? What bonus were you trying to claim? Where did you see this bonus advertised? What communication have you had with the operator about this matter?

Thanks,

ThePOGG

User icon
thepogg
January 14, 2024

Hi SmallerTwo,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
January 21, 2024

Hi SmallerTwo,

If we haven't heard from you by Friday the 2nd of February we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

SmallerTwo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • LV BET
  • Malta Gaming Authority
  • Fairload Ltd

January 7, 2024

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