Magic Red - casino declined my winnings
Found for the Casino - This player has chosen to play a game that was excluded for the bonus they claimed. As such there is nothing we can do to help them.
Read our Magic Red Casino Review.
On the 21 st of April I played online by magic red. I uploaded 50 Euro and got 25 euro bonus money I did not ask for. With the total money I made 4000 Euro .I wanted to cash out the money but the system said that I still had to play 875 euro the wager the bonus money. I did that . Than I went back to cash out my money now I had a total of 3860 euro.The system told me I could cash out the money. I cash out 3700 euro. With the remaining money of 160 euro I made another 1500 euro. I proceed to also checked out that money so now I had a total of 5200 euro.
Now the online casino have declined my winnings sayings I did not follow the rules by playing the bonus money . If I did not follow the rules I never could cash out the first €3700 euro . And my second winnings of 1500 Euro I made without bonus money .
So I cannot collect 5200 Euro because of 25 Euro bonus money , that I did not ask for in the first place. I pressed the button to deposit and magic red give me the 25 Euro bonusmoney.
Now the casino took al my winnings and left the original 50 euro I uploaded in my account.
Please help me with this matter. I also played with other online casinos and I have never experienced this .I have prove of my winnings the email I received from magic red that they declined my winnings and my response to their mail on declining my winnings
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