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Magic Red – Witdrawals and free sunday games

Ruling

Resolved - Magic Red Casino have informed us that this player has been paid. The player is non-responsive to our requests for an update so we assume they are happy.

Read our Magic Red Casino Review.

Player's Complaint

I'm writing here because the chat on the magic red page is never active. And nobody answers my emails. my payment is open long, despite and I received a message in which there was information about the time of 48 hours, now it's 60 hours and then nothing changes, my documents are there because it is not my first payment with magic red. also does not receive free sundays games as promised in the VIP program. some unfair behavior towards users. I greet you warmly and I hope that I will be briefly informed that my payment is on the way!

Read the casino review

4 Responses

ThePOGG
Apr 21, 2019

Hi koteczek123 - welcome to ThePOGG.com!

As we are the ADR for the Aspire Global license under the Malta Gaming Authority there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Apr 30, 2019

Hi koteczek123,

I've spoken to Magic Red and they inform me that your withdrawal was approved on the 22nd. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
May 07, 2019

Hi koteczek123,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
May 14, 2019

Hi koteczek123,

If we haven't heard from you by Friday the 24th of May I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

koteczek123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Magic Red
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • EXIT 42 LIMITED

April 21, 2019