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Magic Red - Witdrawals and free sunday games


Resolved - Magic Red Casino have informed us that this player has been paid. The player is non-responsive to our requests for an update so we assume they are happy.

Read our Magic Red Casino Review.

Player's Complaint

I'm writing here because the chat on the magic red page is never active. And nobody answers my emails. my payment is open long, despite and I received a message in which there was information about the time of 48 hours, now it's 60 hours and then nothing changes, my documents are there because it is not my first payment with magic red. also does not receive free sundays games as promised in the VIP program. some unfair behavior towards users. I greet you warmly and I hope that I will be briefly informed that my payment is on the way!

Read the casino review

4 Responses

April 21, 2019

Hi koteczek123 - welcome to!

As we are the ADR for the Aspire Global license under the Malta Gaming Authority there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



April 30, 2019

Hi koteczek123,

I've spoken to Magic Red and they inform me that your withdrawal was approved on the 22nd. Can you confirm receipt of your funds?



May 7, 2019

Hi koteczek123,

I'm following-up on the above?



May 14, 2019

Hi koteczek123,

If we haven't heard from you by Friday the 24th of May I'll assume you've received your funds and close this complaint.



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Koteczek123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Magic Red
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

April 21, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.