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Magical Spin – closed my account with money in

Ruling

Found for the Casino - It is the player's responsibility to ensure that they comply with the casino's terms and conditions and do not register multiple accounts from the same IP.

Read our Magical Spin Casino Review.

Player's Complaint

Hi,magical spin close my account with an amount 650€,they told me that they closed my account because there are other persons who have opened accounts from the same ip adress,my neighbore recomended me this casino magical spin,we use the same wifi,i pay the internet conection with them...i play always from my home,never think that there it s a problem if i have the same internet conection with them.

Read the casino review

6 Responses

ThePOGG
Apr 25, 2019

Hi birsen - welcome to ThePOGG.com!

Unfortunately there's nothing we can do to help you in this instance. The Magical Spin terms and conditions, which you agreed to at point of registration, are clear:

"2.1 Magical Spin only allows one account per IP address (registration account IP address or log in IP address), home address (postal address), bank card, email address ... In case a player wishes to open an account while another account is already created within the same home, IP address... an authorization, by email ([email protected]) must be issued prior to the opening of the second account. If a player wishes to use someone else's credit card to make a deposit, he must receive permission from the finance department before making the deposit and send an authorization from the cardholder of the credit card (authorization, If granted, will expire at the end of the day in question)."

If you have signed up from the same IP address as your neighbour before receiving permission the operator are entitled to suspend your account and void any activity on it.

Sorry we cannot be of further help!

ThePOGG

birsen
Apr 25, 2019

My neighbore who recomended me this casino,at the momemt wheen she win on this casino from the same ip were 3 account opened,his son and his doughter also have accounts on this casino.How magical spin pay her the money and do not say nothing about ip adress?wheen magical spin sended me the email where told that my account it s closed,told also that all the accounts will be closed,i m sure they dont close the anothers accounts because they wait that persons deposit much money...

ThePOGG
Apr 26, 2019

Hi birsen,

If those accounts have not yet attempted to withdraw funds in all likelihood the operator are not yet aware of them. Regardless, it is your responsibility to ensure you adhere to the agreed terms and conditions. Where you fail to do this it is at the operator's discretion whether they choose to act on the breach.

Thanks,

ThePOGG

birsen
Apr 26, 2019

Yes they already withdraw winings from magicalspin,i dont understand how they were not checked and i was?

ThePOGG
Apr 30, 2019

Hi birsen,

If the operator has chosen to make an exception for these accounts that is their choice. Where a player violates terms it is at the operator's discretion whether or not to enforce the terms or not.

Thanks,

ThePOGG

birsen
Apr 30, 2019

They open my account again,but they do not give me the money that i win,they give me back only the deposit...

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Agreement

birsen consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Magical Spin
  • Curacao eGaming
  • BetTrust Entertainment B.V.

April 24, 2019