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Maneki – casino alleged I opened duplicate account

Ruling

Found for the Casino - Maneki have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Maneki Casino Review.

Player's Complaint

I registered at maneki.com casino last month

I deposited with netellerand played live dealer games, bonus free.

I uploaded my docs and my account was verified

I deposited 100 and played, when I had 274 i decided to withdraw my funds.

It was 15 days ago.

Maneki delayed my payments

Yesterday, they decided to close my account due to duplicate accounts as they said.

they confiscated my funds.

They said I opened another account with my IP in maneki.com

It is wrong.

How could I? they decline any member who has the same name and birth of date.

I only openned one account and always played from home.

N1 interactive Ltd is the owner. As I opened other accounts in other online casinos, one of these other casino could belong to N1 interactive LTD.

They associated I had duplicate account while I only opened one account in each casino.

I interchanged several emails and live chats and they cannot explain clearly what i did wrong.

Suposse N1 interactive owns 10 casinos and I registered in 2 o 3 of them , must I know each casino owner?

They all have different names.

Manequi.com took my other registrations as a broken rule.

I always played at home, no other account.

if you need further info just tel me

Read the casino review

2 Responses

ThePOGG
Jun 13, 2020

Hi nenepogg - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Jun 19, 2020

Maneki casino have provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

nenepogg consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

June 10, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.