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Maneki - starburst didnt pay out

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Maneki Casino Review.

Player's Complaint

A short description of your claims: i was to a bbq with some friends and after that i went to play starburst at home on my pc and i got 3 rols of stars and after that i got the bar on the right side. my friends were watching with me and instead of giving me a big ammount of winnings i saw that the game took all my money away and put my account on 0- a similar thing happend a few days earlier with that same gaming site i won 40 euro when i came back the money was gone i asked what happend but nobody could explane to me why this happend, only 1 operator told me its due to a mistake in the bonus system so i complained about it and waited and waited til today to get a response from their tech guys but today i got email telling me they couldnt find a mistake and its my bad luck that the money is gone.

i think that this website and N1 wich is their big boss should loose their gaming licence. they should not have a right to operate anywhere [EDIT] what they are doing and i have proof of it all also in their system when you logged in you see a deference in your account money. they pretend its normal but its not normal is a big software issue

i happend to make screenshots of what happend and i got plenty of them i even taped the event as you can see i win a load of money and you hear a weird sound taking all my wins and money away. and setting my account to 0

Read the casino review

8 Responses

ThePOGG
July 22, 2020

Hi hermanf - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Please forward the video of your win to [email protected].

Thanks,

ThePOGG

hermanf
July 22, 2020

you know something. im online sins the internet exciists i know it all and i have seen it all. and i know for a fact that malta gamling and malta police can and wil investigate you if i am right and i am right.

Your software has bugs and you refused to me pay me back my loss., bad luck for you guys that i finaly cought it on my phone !!!! so now i have proof and all the other players are wise not to play online or on your sites until its solfed or you loose your gaming site for good. I know who the owner is and i wish him all the worse couse he does not give a shit about the players i am allready spreading the video so every one can see what is going on on maneki

Opgericht in2019EigenaarBlackstone Limited (white label van N1 Interactive Ltd)Adres eigenaar27, Triq Torri Wejter, Birkirkara, Malta have a great live tori

ThePOGG
July 24, 2020

Hi hermanf,

Firstly, please do not open further complaints files about this issue. Any comments you have to make should be posted here.

Secondly, we are not Maneki casino. You seem to be unclear about that.

Finally, your YouTube video seems to include an explanation for this issue from the operator. Previous rounds of play had not been deducted from you balance at the point of play and this lag in the system was caught up at the point you show in your video. Are you contesting that this is not true?

ThePOGG

ThePOGG
July 30, 2020

Hi hermanf,

I'm following-up on the above?

Thanks,

ThePOGG

hermanf
July 30, 2020

you think you know it all dont you? i saw it happen while playing and winning a big price it didnt pay out and all my money in my account was just takn away.

ThePOGG
August 4, 2020

Hi hermanf,

I understand what you are saying, but the operator have provided an explanation that would reasonably account for way you saw happen.

Are you contesting the accuracy of this explanation?

Thanks,

ThePOGG

ThePOGG
August 10, 2020

Hi hermanf,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
August 17, 2020

Hi hermanf,

If we haven't heard from you by Friday the 28th of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

hermanf consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

July 22, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.