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Marsbet – Payout Problem

Ruling

Resolved - After some payment delays it appears that Marsbet have got on top of this issue and paid this player in full.

It should be noted that Marsbet were entirely non-responsive to our repeated attempts to contact them about this issue.

Read our Marsbet Casino Review.

Player's Complaint

Well, okay, let's explain you the situation. I deposited 3500EUR via Skrill to the bookmaker and won 6300EUR. Tried to withdraw the money, they asked for ID and said I will withdraw later, okay. I passed that step as well. Later tried again, they wanted documents, okay sent them again and said everything is okay.Tried to withdraw to Skrill, Neteller, Ecopayz, not successful. When I tried to contact them, they said me to withdraw the money to Turkish bank account. WTF I reacted :D I don't have some connection in Turkey, tried to explain them multiple times, they refuse to understand or they are simply too stupid to understand it. Now waiting for their answer but they refuse to answer on my emails as well.I hope you can help me to sort that problem. Take care!

P.S. Now they have closed my account and didn't respond on my emails. I don't know how to react or what to do in that case ...

Read the casino review

8 Responses

ThePOGG
Jan 02, 2017

Hi eemurla - welcome to ThePOGG!

We'll contact the operator and see what we can find out, but I will state in advance that MarsBet have been previously non-responsive to complaints posted at this site and they are Blacklisted. As such it's unlikely we'll received a response.

Thanks,

ThePOGG

eemurla
Jan 05, 2017

As i said,
I will be happy even if i receive just the deposit from 3500EUR.
I don't want the winning as well from them .
Can Skrill help me in that case for ex. or Betconstruct?
If Skrill can disput the transaction for ex.
Take care!

eemurla
Jan 10, 2017

Just to give you an update:
Last i have contacted Mr.Behr(https://www.linkedin.com/in/hermanbehr?authType=name&authToken=A82m&trk=wonton-desktop)
He is the licenseprovider's owner and he was in touch with them.
Marsbet told him that i didn't send my documents and if i send them, they will recover my deposit from 3500EUR.
I did it immediately but i didn't received an answer.
Maybe if you contact Mr.Behr for suggestion more, he wouldn't refuse you as you are company and i am individuall.

P.S. Mars blocked me from livechat as well .

eemurla
Jan 11, 2017

Just an update.
Today the CEO of Marsbet and Kozbet have wrote me and sent my deposit back.
Thanks to all who supported me in that case.
Thanks to the CEO Martin as well that he understood me.
Take care!

ThePOGG
Jan 12, 2017

Hi eemurla,

We had no success getting this operator to respond to complaints.

To be clear, they've returned your deposit but not your winnings? What reason have they given for not paying the winnings?

Thanks,

ThePOGG

eemurla
Jan 12, 2017

Hi support,
I don't know to be honest.
Their CEO wrote me and told me that they can return my deposit if i delete my comments from the social media etc.
I was happy even if i would receive the deposit from them, so I don't want to disturb it anymore.
You know what kind of companies are these licensed in Curacao bookies.
Thanks for your effort anyway.

Take care!

ThePOGG
Jan 13, 2017

Hi eemurla,

To be frank that's absolutely shocking behaviour. From what I can see you've broken absolutely no rules and as such are being blackmailed to remove valid negative comments in return for having your deposit returned.

Can you confirm you've received your deposit? This complaint will not be favourable to the operator but we will not publish until you've confirmed that you've received your funds.

Thanks,

ThePOGG

eemurla
Jan 13, 2017

I don't know why i wasn't paid as well but i was happy even if i got my money as wasn't that low amount 3000+3500EUR at 2 bookmakers.
They sent back the deposit but didn't paid the winnings.
I will continue to investigate it seems.
Btw. martin@marsbet.com is the CEO of the group.
I wrote him several times but he refuses to answer me.
I don't know why.

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