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mBit – Wrongfully accused

Ruling

Resolved - Both the submitting complainant and mBit Casino have informed us that this issue has been resolved and the player has received their funds.

Read our mBit Casino Review.

Player's Complaint

I was just having issues with this site making me have start writing my complaint all over again. So Here is my copied and pasted complaint from LCB, I Can also Provide screenshots of the conversation with support if necessary....

I opened a new account with Mbit using my email address [EDIT] on July 11th. Before making any deposits I wanted to make sure that I was allowed to play given the fact that there was a history with my IP address and Mbit. My former Roomate used to play at Mbit all the time until he moved out May 1st. I've attatched photos of the chat I had with support prior to making any deposit. I explained to her that there was history with my IP address and I asked her if she could check to see if u was allowed to play or not. I also insisted on having them remove the welcome bonuses from my account if it was necessary for me to be allowed to play at Mbit. The agent checked and responded with "You can play". I proceeded to play 4 deposits over the next day and a half which totaled up a little over 0.03 BTC or $310. I lost all 4 deposits before discovering upon attempting to login that my account had been closed. Despite the fact that I made an honest effort to confirm wether or not I could play there before playing and was told yes, they will not agree to refunding my deposits. The cherry on top of my issue here is the fact that I wasn't even aware at the time that the US was listed as a restricted country on Mbit. So before depositing, I specifically asked the support agent to check my IP address and clarify to me if I could play or not. Why would she tell me "yes, you can play" if/when the moment she looked at my IP she could clearly see that I was located in a restricted country? If the agent provided me with the correct information, then I never would have made any deposits. Am I wrong to think that this one detail alone should be enough in itself nullify every other detail on both sides in this case? I shouldn't have/wouldn't have made any of the 4 deposits I'm requesting a refund for now and I wouldn't have had the accusations made against me of breaching the casino's terms if I would have been provided with the correct information I asked for prior to making any deposits?

Read the casino review

5 Responses

ThePOGG
Jul 17, 2020

Hi sweet-t - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you?

Thanks,

ThePOGG

Sweet T
Jul 17, 2020

Thank you!

ThePOGG
Jul 20, 2020

Hi Sweet T,

Our understanding is that you have been refunded your deposits. Can you confirm receipt of your funds?

Thanks,

ThePOGG

Sweet T
Jul 21, 2020

Yes I received my funds thank you!

ThePOGG
Jul 23, 2020

Hi Sweet T,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

sweet-t consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • mBit
  • eGambling Montenegro
  • Direx N.V.

July 17, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.