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McBookie - Multiple accounts

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our McBookie Review.

Player's Complaint

I would like a refund they let me make a duplicate and when I asked them they said I had another account just with a different email, which is my new email anyway. I self excluded my account over 4 years ago due to gambling issues.

Read the casino review

1 Responses

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ThePOGG
March 2, 2020

Hi jackh22 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

jackh22 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • McBookie
  • United Kingdom Gambling Commission
  • Star Racing Ltd

March 2, 2020

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