Mega7s - Bitcoin withdrawal delay
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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Player's Complaint
The casino states in the cashier that Bitcoin is the ״perfect payment method to make deposits and receive your payouts״ (However, it is not possible to withdraw money through Bitcoin). On November 21 I decided to make a deposit using Bitcoin. After I had a win of 2,302USD I tried to withdraw money using Bitcoin but there is no option in the cashier to withdraw money through Bitcoin. When I contacted the casino (on the same day) they claimed that it is a “technical issue” but they do not have estimate time frame for a solution. Almost a month have passed and still they do not have any solution or time frame and I can not withdraw any money. I contacted the casino several times and have evidences.
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Hi faybethesda - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG