Metal Affiliates - Non-payment affiliate commission
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
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Again, commission unpaid. In the last complaint I did receive it eventually whilst in progress. I am owed 711e from June, unpaid in July. Contacted the affiliate rep on Skype who told me to e-mail 2 addresses. I received no reply for 9 days. I e-mailed again and received a reply that they 'had noted my e-mail' which is the sum total of help I've had within the 13 days of August. I was informed there were delays by the aff rep 'as we were acquired by Spiffbet recently'!! I knew nothing about this and why it would delay payments I wouldn't know. This also raised the GDPR question of not being informed or consenting to have my details passed to another entity which presumably they have been. I am getting frustrated with the total lack of communication and information, what little I do get is by continually chasing it up. To this end, the aff rep has said quote "personally I have also other thigs to do than to remind on these to our finance. However, I don´t have access to our company bank accounts and I´m not the one who process the invoices. There´s a delay currently and I´ll have to ask you a patience on this case"
So this is basically shut-up and go away, if we decide to pay you'll get it when you get it. Worse, this will likely reoccur as I have already submitted another invoice in respect of July, when it's proving impossible to get June's payment. Even if I do get paid, this is a totally rude and contemptuous way to treat partners and unsatisfactory business practice. Thanks D
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