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Metal Affiliates - Non-payment affiliate commission

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Metal Casino Review.

Player's Complaint

Again, commission unpaid. In the last complaint I did receive it eventually whilst in progress. I am owed 711e from June, unpaid in July. Contacted the affiliate rep on Skype who told me to e-mail 2 addresses. I received no reply for 9 days. I e-mailed again and received a reply that they 'had noted my e-mail' which is the sum total of help I've had within the 13 days of August. I was informed there were delays by the aff rep 'as we were acquired by Spiffbet recently'!! I knew nothing about this and why it would delay payments I wouldn't know. This also raised the GDPR question of not being informed or consenting to have my details passed to another entity which presumably they have been. I am getting frustrated with the total lack of communication and information, what little I do get is by continually chasing it up. To this end, the aff rep has said quote "personally I have also other thigs to do than to remind on these to our finance. However, I don´t have access to our company bank accounts and I´m not the one who process the invoices. There´s a delay currently and I´ll have to ask you a patience on this case"

So this is basically shut-up and go away, if we decide to pay you'll get it when you get it. Worse, this will likely reoccur as I have already submitted another invoice in respect of July, when it's proving impossible to get June's payment. Even if I do get paid, this is a totally rude and contemptuous way to treat partners and unsatisfactory business practice. Thanks D

Read the casino review

5 Responses

ThePOGG
August 18, 2020

Hi dunover - welcome back!

I'll contact the program and see what we can find out for you.

Thanks,

ThePOGG

dunover
August 18, 2020

Thanks - they actually contacted me today with a payment docket to tell me it's been paid yesterday. This is pretty much what happened before, so it seems they simply have a slow pay policy and pay you 6-8 weeks after the close of the relevant month. I expect then that July's will be paid sometime in the middle of September and so-on. I'll confirm when received, but you need do nothing for now. Cheers D

dunover
August 19, 2020

yes, so received funds in the bank today, so June is settled. I have an invoice in for July's commission so will probably experience the same issue next month, but for now I'm all good. Thanks D

ThePOGG
August 20, 2020

Hi dunover,

Thanks for letting us know - it is appreciated!

ThePOGG

dunover
August 27, 2020

Well I actually received July's commission this week 25 August so am all up to date, I almost fell off my seat. So assuming they are on top of things now, hopefully August's will be paid in September and so-on, as things really should be. They always pay - eventually but it would be nice going forward if, like with July's, it's paid in a timely fashion like other programmes do without me chasing it. Thanks to Metal affs, thanks to you too. Case closed!

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Agreement

dunover consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Metal Casino
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

August 16, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.