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Mighty Slots - Refusal to pay winnings out

Ruling

Found for the Player - Mighty Slots have again failed to offer any response to this complaint. This is the single most complained about group with our service.

Read our Mighty Slots Casino Review.

Player's Complaint

So I received an email with Code 1000Free to play and wager 1000, witch I did. I played and after the wager, I won and requested payout of 1500. I then sent an email, wanting to know how long it takes for a payout to be processed. The agent, [EDIT], then said when its been approved, it takes 7 - 10 working days. However, she then told me that they are not going to payout because it was only supposed to be played on the game Achilles. But nowhere in the email did it state that 1000free is to be played on that game. In fact, a few games were open to be played. The games that could not be played were locked. I stuck to the terms but on my request was told I breached it and that us an absolute lie. Should I just now except that I'm not getting the "pending payout", for which I even have a trace nr? I think its only fair that I get my winnings. Please help.

Read the casino review

3 Responses

ThePOGG
November 19, 2016

Hi Riri200 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator that are unlicensed, non-responsive to complaints posted at this site and well known for non-payment issues. As such it's very unlikely that we'll be able to do anything to help you.

Nevertheless, if you provide me with the username and email address you use at Mighty Slots I'll try to contact the operator.

Thanks,

ThePOGG

ThePOGG
November 19, 2016

Hi Riri200, I've found your user details in one of the other complaints you submitted: [EDIT], email: [EDIT] Thanks, ThePOGG

ThePOGG
January 2, 2017

Hi Riri200,

Unfortunately, after repeated efforts to contact MightSlots about this issue we've received no response what-so-ever from the operator. At this stage we have no reasonable expectation of receiving a response.

As this operator has no licensing or regulation to speak of we can't direct you to any authority to complain to. We do have an address that may be associated with this operators holdings in Cyprus. If you're interested in pursuing legal action to recover your funds email me at [email protected] and I'll pass this information on, though we won't be able to give you any other advice regarding how to go about this.

Sorry we couldn't be of more help!

ThePOGG

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Agreement

Riri200 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 19, 2016

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.