Mobile Bet - Refund

Hi problem12 - welcome to ThePOGG.com!

Please provide a more complete description of your issue. When did this happen? What did you tell the operator and when? Why do you feel you're entitled to a refund?

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Thanks,

ThePOGG

That happened about 4 weeks ago and i think they need identify me better for problematic gambler and ask source of funds

Hi problem12,

We still need you to provide a complete description of your issue. Write it as a story.

Thanks,

ThePOGG

That happenede about 4-5 weeks ago. I open account to site and start playing instant with thousands and everytime i lost i try to chase loses back and at some point when all moneys are gone i realised that i was played about 40000€ and casino didnt make anything to stop my tilt then i send messages to support and tell this same to them.

Hi problem12,

Over how long did this occur?

Were you asked upon opening an account to set limits?

Were you asked to provide verification documenation at any point?

Did you receive any pop-up notifications about the time you had been playing, the amount you had lost or giving information on responsible gambling?

What did the operator say to you when you contacted them about this matter?

Thanks,

ThePOGG

That happened in couple days

Maybe

Only id card as far as I can recollect

Not

they said that they don't think they did anything wrong, so they can't return the money

Hi problem12,

Please forward all communications you have had with the operator about this matter to [email protected].

Thanks,

ThePOGG

Hi problem12,

Thank you for your email. Can you please forward the actual emails, by using the forward option, rather than screenshots of the emails?

Have you already contacted eCOGRA about this matter?

Thanks,

ThePOGG

Yes i have been contacted eCOGRA but they didnt help me

Hi problem12,

If the operator's ADR has already been involved in the case we would have to defer to their position.

Sorry we could not be of further help.

ThePOGG