There is strong evidence to suggest that Moore Games changed the rules of their welcome bonus AFTER the player completed the bonus to try and justify not paying the player. They have subsequently stopped communicating with us and have now shut their site down and do not appear to be paying any players.
Read our Moore Games Review.
The story is:
I've made my registration and my deposit at 17/04/2013.
After playing according their terms of bonus and completing much more of the wagering requirements i had 24.000 euro balance.
After 2 days i noticed that my account had 0 balance, and ask the support team.
They answer that i had play not allowed games for this reason my account will 0.
I am sure that i had play on allowed games, such as Hitman , thunderstack slots and then after checking their site they had removed these games.
They changed their site and removed these specific slots at 22/04/2013, and after they sent the email to me.
I replied to reconsider their decision but no answer until now.
Please help me to receive my winnings and protect other players.
Here is their email:
Please note that your withdrawal request has been declined due to not fulfilling the wagering requirements!
By the time of the withdrawal, you reached a total rollover of 12.240 Euro on valid Casino games. For this reason, your funds have been returned to your player account until the wagering was finished.
By the time of the withdrawal, you played another 6.975 Euro on other Casino games which are not considered valid for the wagering requirement of this bonus. So, indeed you wagered more than 16.000 Euro in Casino, but unfortunately not all games were considered valid for the rollover.
You must be logged in to post a comment.
Moore Games - Changed allowed games 4 days after a great win of 24k.
Posted by Granti56
April 26, 2013
Granti56 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 26, 2013