Moore Games - "technical error" @Mooregames. Took 893 € from my account
Moore Games have been added to our Blacklist. After a series of very worrying complaints - at least one of which they were shown to have retroactively changed the rules to justify confiscating a player's winnings - they appear to have closed, disappearing and taking all player funds with them.
Read our Moore Games Review.
I took a "double the double" bonus at mooregames. It meant that they double the winning odds if both German teams will win their first semifinal matches in UCL. I bet 55€ for odds 5,1 and won thus 562€. T&C claimed that I have to wager 2 times my winnings and wager. However I placed several bets and wagered 1122€. Then I asked support if I have met wagering requirements. (I was unsure if I have wager just 1122€ or 1232€). However the support said that I have to wager 110€ more. Since then I was unable to place any bets due to "technical error" that occurred every time I tried to open sportsbook. It is weird because when I was not logged in I was able to load their sportsbook page but when I logged in, the error occurred every time. In addition the error occurred at every computer and browser I tried to open their sportsbook. I tried to place bets from four different computer and a couple of browsers but the error occurred every time when I was logged in. When logged out, sportsbook worked normally every time. Because of that I contacted Moore Games` technical support that said that the problem is with me and that their servers are working normally. The only assistance they said was that I have to wait until the problem has disappeared itself. Due to that I was unable to wager that 110€ that was needed to fulfill my wagering requirement and after a couple of days they have took 893€ (bonus and winnings) from my account according to their bonus rules.
I have consulted a couple of gambling forums and communities and they have said that this case is strange. I have pictures in my computer providing the error that occurred when I was logged in and that prevented me to place any bets. Here is a comment I got from AskGamblers and they are saying that the error is not with me:
All in all. If the this "technical error" is not my fault. Is there any way to get my money back somehow? I did not wagered enough in 5 days but without this problem I would have been easily able to wager that 110€ that was left towards wagering requirements. I have also pictures providing that I was unable to open their sportsbook when logged in but when not logged in, the sportsbook worked normally. Hopefully someone of you could give assistance with this issue.
Username @Mooregames: iletus92
Email @Mooregame: [email protected]
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