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Mr Bit - Trustly Withdrawals not received

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Mr Bit Casino Review.

Player's Complaint

I have made two withdrawals with mrbit. Both missing. And after complaining and showing my bank statement, one week later they credited one of the withdrawals back to my account.

Now a withdrawal of 29.50€ is still missing. It's not credited back to my account and not paid out.

Mrbit already sent some requests to the finance department but they are not resolving anything it seems.

They tell me my bank Account is the problem and is not able to receive incoming transfers. Of course that can not be true. I have received incoming transfers with this bank account. I asked Trustly support to investigate and help, but they can't do anything. I have to contact the merchant they say.

I have reached out to the costumer support of mrbit a lot of times. They have to check with the financial department, which amounted to a lot of waiting and no resolution. I've provided the costumer support bank my complete bank statement of July and online banking account screenshots with the deposits made, showing that no money arrived from Trustly. They asked for more screenshots and more statements which leads to nothing and more waiting. What else can I do?

On August 13th I have made some More withdrawals and I am afraid and almost sure they will not be paid out too no matter how long I wait.

Read the casino review

3 Responses

User icon
thepogg
August 15, 2021

Hi dicekdicek - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
dicekdicek
August 17, 2021

Withdrawals from August 13th and August 14th not received. 1000€, 452€, 740€, 1000€, 980€.

29,50€ were credited back to my gaming account. No information about the issue.

User icon
dicekdicek
August 20, 2021

Close this case please.

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Agreement

dicekdicek consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Bit
  • Curacao

August 14, 2021

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