Mr Green - locked my account with my funds
Found for the Player - Despite offering MrGreen every opportunity to resolve this issue we have not received a satisfactory response to this issue.
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Hello, I am reaching out to you as Mr Green is unwilling to unblock my account although I have sent all necessary documents. I opened my account roughly 10 days ago and deposited 100 GBP. I played through the slot games and was lucky to win nearly 3200 GBP. Mr Green then asked me to send my ID verification document and I sent them my Identity Card a number of times due to them asking for a better quality. I was then asked to send another document for identity so I sent my Driving License. Finally they asked for 2 proofs of address which I sent asap. In addition, they asked me to send a Face ID - photo of me holding my ID which I also sent. Now they are asking me to send my passport, although I previously spoke with them and specifically told them that I didn't have a passport and asked them to provide an alternative way and they advised that Driving License would work(which I sent). I am currently in London and flying back to my country to issue a passport will cost me a lot of time and money so I am in a position where it is not worth for me to fly back. I will appreciate if you can contact Mr Green and advise if any alternative is possible as I am confident I have provided sufficient documentation to verify my account.
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