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Mr Green - Missing funds

Ruling

Resolved - An issue with missing deposits has been resolved and the player has now confirmed that they've received their funds from Mr Green.

Read our Mr Green Casino Review.

Player's Complaint

I made 2 separate deposits at this casino that did not show up on my account or bounce back. When I contacted idebit about it they confirmed that it had been successful on their end and sent me the pertinent information. I then contacted me green support who told me I had 4 pending transactions that they were waiting for the bank so I sent them the info I was given showing successful transactions and was told I was wrong they didn't have the money I then asked them to cancel all pending so I could rule them out as the problem and was told they could not do that. So I am out 70 $ it disappeared apparently. I have emails with the info pertinent to the case that I can send.

Read the casino review

7 Responses

ThePOGG
September 7, 2019

Hi ekc84 - welcome to ThePOGG.com!

Can you provide payment provider statements showing the funds being removed from your account?

Thanks,

ThePOGG

ThePOGG
September 17, 2019

Hi ekc84,

I'm following-up on the above?

Thanks,

ThePOGG

ekc84
September 18, 2019

I sent multiple attachments to the email provided. Was that not the right info?

ekc84
September 24, 2019

We're they received?

ThePOGG
October 17, 2019

Hi ekc84,

Mr Green have informed us that they have sent your refund. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ekc84
October 17, 2019

Yes they credited my account the missing money. Thanks for the assist.

ThePOGG
October 21, 2019

Hi ekc84,

Thanks for letting us know - it is appreciated.

ThePOGG

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Agreement

ekc84 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Green
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Mr Green Limited

September 7, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.