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Mr James – winnings


Resolved - Mr James Casino inform us that this player has now been paid. The player is non-responsive to our requests for an update so we assume they are happy.

Read our Mr James Casino Review.

Player's Complaint

I withdrew my winnings and it says hey processed it on the 2/2/19 but I will have not received my winnings. I have called them several times and emailed but I am not getting a response from them. Can you help please. I didn’t take a bonus so the winnings are total all mine

Read the casino review

5 Responses

Feb 08, 2019

Hi george20 - welcome to!

Firstly, as a UK citizen you should only be playing with operators with a UKGC license. Mr James do not hold a UKGC license and as such are breaking UK law by accepting your custom.

With regard to your issue - I think you're submitting a complaint a little prematurely. This is a non-regulated group and withdrawals are likely to take a few weeks to pay. If you've not received your funds by Monday the 18th let us know and I'll try to contact the operator on your behalf.



Feb 08, 2019

Many thanks for your reply. I was unaware off them not having a uk licence so shall not deposit again. I will await until the 18th and let you know if any money turns up.

Many thanks


Feb 19, 2019

Hi george20,

Have you received your funds?



Feb 26, 2019

Hi george20,

I'm following-up on the above?



Mar 04, 2019

Hi george20,

If we haven't heard from you by Friday the 15th of March I'll assume you've received your funds and close this complaint.



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george20 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MrJames
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

February 8, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.