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Mr Play - £1250 balance Gone to ZERO over night


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

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Player's Complaint


I joined My.Play yesterday and deposited £250.00


I was on £3.00 and Deposited another £500.00

I then was on £75.00 (my history shows all the plays with winning and stakes)

I then took the £75.00 and went to roulette and I took my balance to £1250.00

I decided to withdraw the money but would not let me - I could see a balance of £1250.00

Online Chat was CLOSED so i spoke to [EDIT] and she says I broke T

Read the casino review

3 Responses

August 16, 2020

Hi mseta01 - welcome to!

You've used a prohibited character in your submission and as such only part of your complaint has come through. Please provide the rest of your submission.



August 24, 2020

Hi mseta01,

I'm following-up on the above?



August 31, 2020

Hi mseta01,

If we haven't heard from you by Friday the 11th of September I'll assume you no longer need our assistance and close this complaint.



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MSeta01 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Play
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

August 16, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.