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Mr Play – £1250 balance Gone to ZERO over night

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our MrPlay Casino Review.

Player's Complaint

Hi

I joined My.Play yesterday and deposited £250.00

I played FIRE JOKER

I was on £3.00 and Deposited another £500.00

I then was on £75.00 (my history shows all the plays with winning and stakes)

I then took the £75.00 and went to roulette and I took my balance to £1250.00

I decided to withdraw the money but would not let me - I could see a balance of £1250.00

Online Chat was CLOSED so i spoke to [EDIT] and she says I broke T

Read the casino review

3 Responses

ThePOGG
Aug 16, 2020

Hi mseta01 - welcome to ThePOGG.com!

You've used a prohibited character in your submission and as such only part of your complaint has come through. Please provide the rest of your submission.

Thanks,

ThePOGG

ThePOGG
Aug 24, 2020

Hi mseta01,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Aug 31, 2020

Hi mseta01,

If we haven't heard from you by Friday the 11th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

mseta01 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Play
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

August 13, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.