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Mr Sloty - non-payment

Ruling

Found for the Player - Despite our repeated efforts to contact Mr Sloty to discuss this issue we have received no response whatsoever from the operator.

Read our Mr Sloty Casino Review.

Player's Complaint

Hi, I made a deposit on mrsloty.com of £20 with a 100% deposit bonus making it £40 I played through the wagering and cashed out £360 it’s been over a month when I contact live chat they say they need to look at all the transaction history to make sure I didn’t break any terms and conditions which is fair enough they say 7-21 days for it to be paid but it’s been over a month and it still says pending I also asked them what country is the licence and they said it’s an intonational licence I don’t think they have a licence at all is there any way I can get the amounts I deposited it was £100 in total over a few months because I know they are not going to pay the withdrawal I just wondered if you can help me with this or if it’s a lost cause trying to get a refund from an unlicensed casino.

Read the casino review

2 Responses

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thepogg
December 7, 2021

Hi daleknight - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
January 1, 2022

Hi daleknight,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

daleknight consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Sloty

December 6, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.