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Mr Super Play - Refund of deposits

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Mr Super Play Casino Review.

Player's Complaint

I was allowed to open an account with mr superplay casino an deposit £450 over two nights whilst I’m registered to gamstop without any interruptions from the casino what so ever if it wasn’t for me coming to my senses an thinking enoughs enoughs an I live chatted them an told them iv got a serious gambling problem am I registered on gamstop, I’d still be gambling away now uninterrupted on there site, I don’t understand how I was allowed to even get past registration never mind deposited £450, My name address an date of birth was exactly same as my gamstop certificate, so how didn’t I get flagged up? My passport was verified by them I feel I deserve my deposits back at least, They knew what they was doing an they let deposits after deposits without any intervention whatsoever, there refusing me my deposits because they said I used a different surname that’s why I’m they didn’t detect me on registration, but iv got my details on screenshot what I registered with, also live chats from them offering me several bonus’s instead of asking if I wanted to take a break or even the slightest concern of how wreckless I was being, my activity an deposits are on the screenshots anyway

Read the casino review

1 Responses

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thepogg
January 10, 2024

Hi stevo2022 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.

Sorry we could not be of more help!

ThePOGG

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Agreement

stevo2022 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Super Play
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • ProgressPlay Limited

January 10, 2024

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